Below are the support timelines & Timings for Corient IT Support
Working Hours:
Monday-Friday | 11:00 AM - 10:00 PM
Saturday | 11:00 AM - 3:00 PM
Sunday | Week Off
Timelines:
| Query Type | TAT |
| Initial/First Response | Within 2 Hours |
| VPN Related | Within 4 Hours |
| VOIP Phone Related | Within 4 Hours |
| System Related (Non Hardware) | Within 4 Hours |
| Adhoc Queries | Within 8 Hours |
| Folder Access | Within 4 Hours after approval |
| Password reset | Within 4 Hours after approval |
| Software installation/update (No Restart) | Within 4 Hours after approval |
| Software installation/update (Require Restart) | 24 hours after approval |
| Hardware Related/Hardware Procurement | 1 Day - 2 Weeks |
Cheers!
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